Key Responsibilities

·        Maintaining accuracy and integrity of Rental Contracts

·        Reducing delinquency for rental accounts.

·        Initial delinquency calls and/or correspondence.

·        Escalation of delinquent accounts to external collections

·        Customer service to Rental Account customers including resolving discrepancies, answering general Rental Agreement Policy questions, changing due dates, updating account information including handling of sensitive personal information

·        Reporting On-Hand rental inventory numbers to other departments

·        Ensuring that appropriate inventory is available in the main store

·        Customer service regarding external collection accounts

·        Perform other assigned tasks and duties necessary to support the Operations and Accounting Department

·        Familiarity with individual school district instrument, accessory and book requirements

Essential Functions

·        Assisting in entering new contracts into the Point of Sale program, both face to face with customer and from prewritten contracts

·        Processing Online Rental Contracts

·        Attending off-site rental events at local schools

·        Maintaining the Rental Pickup and Deliveries Binder

·        Double-checking new contracts and exchanges for accuracy

·        Filing new contracts

·        Updating contract defaults, when necessary

·        Maintaining our POS database of schools

·        Following up on and filing returned contracts

·        Following up on completed contracts

·        Sending payoff letters

·        Daily monitoring of denied cards to ensure timely resolution

·        Weekly and monthly phone calls or letters to delinquent customers

·        Regular reviews of collection agency activity

·        Weekly and monthly reporting to direct supervisor

·        Reconcile customer disputes regarding payment of outstanding balances

·        Interfacing with customers Internally and Externally

Required Skills

·        Knowledge of Billing and Collections procedures

·        Accounts Receivable knowledge/experience

·        Strong attention to detail, goal oriented

·        Computer skills, particularly Microsoft Office and other Windows based applications

·        Commitment to excellent customer service

·        Excellent verbal communication abilities

·        Ability to prioritize and manage multiple responsibilities

·        Strong written communication and email skills