Key Responsibilities
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Maintaining accuracy and integrity of Rental
Contracts
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Reducing delinquency for rental accounts.
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Initial delinquency calls and/or correspondence.
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Escalation of delinquent accounts to external collections
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Customer service to Rental Account customers
including resolving discrepancies, answering general Rental Agreement Policy
questions, changing due dates, updating account information including handling
of sensitive personal information
·
Reporting On-Hand rental inventory numbers to
other departments
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Ensuring that appropriate inventory is available
in the main store
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Customer service regarding external collection accounts
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Perform other assigned tasks and duties
necessary to support the Operations and Accounting Department
·
Familiarity with individual school district
instrument, accessory and book requirements
Essential Functions
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Assisting in entering new contracts into the
Point of Sale program, both face to face with customer and from prewritten contracts
·
Processing Online Rental Contracts
·
Attending off-site rental events at local
schools
·
Maintaining the Rental Pickup and Deliveries
Binder
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Double-checking new contracts and exchanges for
accuracy
·
Filing new contracts
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Updating contract defaults, when necessary
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Maintaining our POS database of schools
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Following up on and filing returned contracts
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Following up on completed contracts
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Sending payoff letters
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Daily monitoring of denied cards to ensure
timely resolution
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Weekly and monthly phone calls or letters to
delinquent customers
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Regular reviews of collection agency activity
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Weekly and monthly reporting to direct
supervisor
·
Reconcile customer disputes regarding payment of
outstanding balances
·
Interfacing with customers Internally and
Externally
Required Skills
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Knowledge of Billing and Collections procedures
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Accounts Receivable knowledge/experience
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Strong attention to detail, goal oriented
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Computer skills, particularly Microsoft Office and other Windows based applications
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Commitment to excellent customer service
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Excellent verbal communication abilities
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Ability to prioritize and manage multiple responsibilities
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Strong written communication and email skills