Key Responsibilities
· Maintaining accuracy and integrity of Rental Contracts
· Reducing delinquency for rental accounts.
· Initial delinquency calls and/or correspondence.
· Escalation of delinquent accounts to external collections
· Customer service to Rental Account customers including resolving discrepancies, answering general Rental Agreement Policy questions, changing due dates, updating account information including handling of sensitive personal information
· Reporting On-Hand rental inventory numbers to other departments
· Ensuring that appropriate inventory is available in the main store
· Customer service regarding external collection accounts
· Perform other assigned tasks and duties necessary to support the Operations and Accounting Department
· Familiarity with individual school district instrument, accessory and book requirements
Essential Functions
· Assisting in entering new contracts into the Point of Sale program, both face to face with customer and from prewritten contracts
· Processing Online Rental Contracts
· Attending off-site rental events at local schools
· Maintaining the Rental Pickup and Deliveries Binder
· Double-checking new contracts and exchanges for accuracy
· Filing new contracts
· Updating contract defaults, when necessary
· Maintaining our POS database of schools
· Following up on and filing returned contracts
· Following up on completed contracts
· Sending payoff letters
· Daily monitoring of denied cards to ensure timely resolution
· Weekly and monthly phone calls or letters to delinquent customers
· Regular reviews of collection agency activity
· Weekly and monthly reporting to direct supervisor
· Reconcile customer disputes regarding payment of outstanding balances
· Interfacing with customers Internally and Externally
Required Skills
· Knowledge of Billing and Collections procedures
· Accounts Receivable knowledge/experience
· Strong attention to detail, goal oriented
· Computer skills, particularly Microsoft Office and other Windows based applications
· Commitment to excellent customer service
· Excellent verbal communication abilities
· Ability to prioritize and manage multiple responsibilities
· Strong written communication and email skills